• SMS support is released on calendar
• Behavior
  • Merchant sees the SMS campaigns (if exists) as well on the calendar now.
  • They can click on any day or festival to create SMS campaigns.
  • They can click on these campaigns to edit them.
  • In both the cases above they get redirected to brevo dashboard for performing their task.
    • This redirection happens on a new tab until SMS MFE is released.
  • This will be show only to those merchant whom SMS is released.
  • Until the SMS onboarding is finished, creation and editing of campaign won’t be enable for them.
• Updated our onboarding video with omnichannel elements.
• Channel filters will have SMS now.

SMS OnboardingWhat is it about?
SMS Onboarding for new Merchants. This will enable merchants to onboard to SMS in a flow where they are able to select the:

1. Target Countries to send SMS to.
2. Compliance type, TFN or Shortcode
3. Pricing Slabs for SMS.

Note: If a merchant selects a "non zero SMS price slab", their payment will shift to Stripe.To Whom Is It Released?
It has been released to all the new installs.Tracking Metrics?
Posthog tracking that tracks all the different flows like:

1. US/Canada (TFN) flow
2. US/Canada (Shortcode) flow
3. Non US/Canada flow

Links:
https://us.posthog.com/project/47273/notebooks/lnsvJPiV
https://metabase.pushowl.com/dashboard/143-pushowl-sms
https://metabase.pushowl.com/dashboard/147-sms-onboarding-overviewWhat else?
As soon as any merchant onboards to SMS. We will get the update in the channel private channel so that we can enable SMS for the merchant upon onboarding completion. Sales and Support Teams are requested to join the channel.Note: There is still a manual process from BO before merchants can start using SMS.Link to enable SMS.

multiple opt-ins
merchants can now,

• create multiple opt-ins and make them live
• an opt-in is considered unique based on the following
  • device triggers
  • inclusion and exclusion urls, and
  • trigger settings
    • time spent, exit intent, and scroll depth
• we have conflict detection in place, if merchants try to publish an opt-in with the same triggers
  • we will show them a warning
  • we don't stop merchants from publishing however
  • we are depending on merchant smarts
• each opt-in in the listing page now shows
  • number viewed
  • number subscribed
  • conversion %
• sneak peek for opt-ins
  • we added a sidebar where merchants can get an overview for opt-in before deciding to edit

improvements planned

• show
  • which triggers contribute more to subscriber collection
  • list of subscribers gathered by an opt-in
• better conflict detection
  • we want to tell merchants which opt-in settings are conflicting
• integrate iOS widget and flyout widget as a part of multiple opt-ins

tracking

• we don't have tracking for this release
• tracking will become available on monday

https://vimeo.com/1023959890?share=copy support articles

• we have revamped all support articles
  • [updated] opt-ins overview renamed to 'The Complete Guide to PushOwl Opt-ins'
  • [updated] custom prompt
  • [updated] flyout widget
  • [new] article for browser prompt
  • [new] create your first opt-in
  • [updated] content for trigger and targeting
  • [new] pushowl editor, all details about editor are covered in this
  • [new] double opt-in
  • [new] subscriber list collection with the help of brevo
  • [new] article for multiple opt-in

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improvements

• added (smaller) hero tile on opt-in page to announce features